Miami is the future—a hyperglobal, yet local community fueled by intersection and interconnection. It stands at the gateway of the Americas and welcomes millions from around the world, creating an energy and culture unlike anywhere else on the planet. Some of us are born and raised here. Some of us came long ago and were embraced like family. And still, others have just arrived. But we all, at heart, share the same qualities: courage, tenacity, ambition, dedication to our community, and a passion for the joy of life.
We fly in the face of conventional thinking and take pride in disrupting the status quo. We are here to change the game.
Inter Miami CF will celebrate all that makes Miami extraordinary. We will be multilingual and omnicultural. We will harness the city’s great history and unmatched culture to create new traditions, rituals, and symbols that are admired around the world. We will bring world class fútbol to this world class city, once and for all. Fútbol that is as creative, exciting, unique, and multicultural as we are. Fútbol that makes people everywhere wish they could be here.
Libertas. Unitas. Fortuna. Freedom. Unity. Fortune. This is us. This is Miami.
Club Internacional de Fútbol Miami is the 25th Major League Soccer franchise and began play in 2020. For more information, please visit us at www.intermiamicf.com.
Position Summary: The Help Desk Technician will serve as the initial day-to-day support contact for the IT Department. This individual will be responsible for managing the IT help desk to provide hardware and software support services to the organization and assist the IT team in various technology-related initiatives. This encompasses providing end-user and business systems support, managing inventory, and maintaining and enhancing help desk processes to improve IT operations.
· Bachelor’s Degree in technology preferred.
· 1-3 years of relevant experience
Familiarity or proficiency with Freshservice or other ITIL support systems is a plus.
Experience with Microsoft O365 administration, Active Directory, Windows, Mac, IOS and Android required.
Knowledge of basic system/network protocols such as TCP/IP, DHCP, DNS and others.
· Experience in collaborating on IT projects of different scales and providing support in their implementation.
· Self-starter with the ability to embrace new challenges in a team setting and independently.
· Solid communication and interpersonal skills with a strong customer-centric approach.
· Ability to work flexible hours including nights, weekends, gamedays and holidays.
· Travel between Miami and Ft. Lauderdale will be necessary.
· Proficiency in Spanish to enable effective communication in a diverse environment.
· Ability to lift heavy objects and work in demanding work environments.
Previous Stadium / Venue technology experience preferred.
Certifications are a plus.
· A passion for soccer is a plus.
Essential Duties & Responsibilities:
Provides timely and professional IT support for staff and guests at various locations including matches, events, or other special circumstances.
Oversee the helpdesk platform, effectively tracking incidents, service requests, and escalations while developing knowledge base articles for internal and external utilization.
Diagnose, repair, install, configure, and maintain end-user technology such as Windows and Mac desktops/laptops, mobile devices, printers, copiers, peripherals, and A/V equipment.
Support end-user software applications, including third-party and custom applications, and perform software installations and updates.
Perform basic system administration tasks including account provisioning/de-provisioning, computer imaging, email setup, and distribution list/security group management.
Maintain detailed service and maintenance records, inventory information, and knowledgebase articles.
Maintain supply inventory for workstations and other critical equipment.
Assist in the onboarding and offboarding of employees in conjunction with Human Resources.
Provide end-user training and instruction on systems, applications, security best practices, and company/IT policies in order to maximize end-user productivity.
Install and repair various types of wiring such as Ethernet, fiber, coax, audio/video, or telephones.
Maintain confidentiality with regard to the information being processed, stored, or accessed by the end-users on the network.
Maintain knowledge of company policies and procedures to both monitor and promote compliance.
Provide after-hours, on-call support for end-users as assigned.
Complete special projects and ad-hoc analysis and reporting as required.